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Holool’s support framework known as “First Click” is “cord” that connects the end users and the support team. “First Click” ensures that the right person is available for help 24x7.

We offer our customers a choice of several support packages to meet the specific service needs of their individual organization, which are as follows

 
   
 1. Corrective Maintenance  
 
Root-cause analysis
Bug fixes
 
   
 2. Support Services  
 
Silver Support
• Off Site Support - Web and Telephonic
Gold Support
• Onsite Support – from Central Office
Platinum Support
• Onsite Support – at the Site of Implementation
 
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